Airline Contact Centers
With skilled resources, state-of-the-art infrastructure, quality focus and rigorous process conforming to international standards and best practices, TDT's partner and India-based contact centers have been providing services to some of world's most reputed airlines and travel industry clients.
Call Center services fall into the following categories:
- Sales
- Handling reservation requests and general customer enquiries regarding flight details, fares etc. agents, well trained in up-selling and cross-selling techniques, help clients increase conversion ratios and maximize revenues.
- Customer Service
- Handling customer enquiries on bookings status, cancellation or requests on details on frequent flyer mileage points, redemptions etc. agents are trained on customer service techniques that ensure maximum customer satisfaction.
- Travel Operations
- We also provide services of processing, updating and finalization of flight details for group bookings on multiple GDS and client-specific applications.