Airlines Services
Queues Processing Services include handling airline queues for PNR bookings, involving changes in passenger itinerary and Special Service Requests (SSR) such as special meals, pet, wheelchair, reseating, group seating, medical cases, unaccompanied minors, extra seats, sporting equipment, etc.
In one of its engagement with a leading US Airline, we provide Queues management services involving outbound calls, performance reporting and monitoring & process improvement. The functional areas of the Queues Processing services pertain to - Waitlist Queues, Urgent Queues, TBM Bookings Errors, Automated Outcall Reject Queues, SSR status changes, Address Verification and Other Airline Schedule Changes.
Handling Teletypes and Rejects for an airline involves manually transacting amendments in PNRs, which remain unattended due to unresolved discrepancies during communication between various Computerized Reservation Systems. A Teletype Reject or Message Queue may be a potential booking or cancellation of seat or a special request awaiting action. Due to this reason they are considered high on priority and have a direct bearing on airline's revenue.
Our resources excel in managing system wide Teletype rejects handling for an international airline on their CRS "AXSRES" for over 5 years now. Today, IGT handles more than 1.5 million transactions per year with a guarantee of processing 100% TTRs within 24 hours turnaround time.
Duplicate bookings for the same passengers are often created in the same or different CRS' due to agent action. In spite of system's auto cancellation action, certain duplicate bookings remain unresolved, as they do not match in all respects. Therefore, for effective inventory management, handling of such bookings requires manual action. The job requires sensitive decision-making and with its Dupes Handling service, IGT helps its airline clients bring down the 'no show' rate and increase revenues.
Through existing projects, our resources provide management of system wide Teletype rejects, Dupes processing, Reservation schedule changes and reseating of PNR queues on their CRS "SHARES". On an average, in India we handle about 250,000 Dupes Messages or 500,000 Duplicate bookings for the client annually, thereby contributing towards effective inventory management for the airline and significant savings on potential no-shows. The client engagement is based on well-defined Standard Operating Procedures with an SLA (Service Level Agreement) of 100% time to Response within 48 hours turnaround time.
Fares Loading: Travel agencies and other travel entities are always on the look out for the best fares for their customers, and to do so, they negotiate good deals from the airlines that offer private fares to a select group of travel agencies. Securing a good deal from an airline is half the battle won, the other half is to manage the same and offer it to the customers without any errors.
We bring the experience and expertise for loading fares on various systems, as part of its services for clients across the travel industry vertical. The pool of skilled resources with deep knowledge on fares enables us to not only provide outsourced Fares Loading services, but also use our expertise for development of fares related software tools.
Previous Project Engagements:
- Fares Loading for a UK-based Online Travel Company
- Air Fares Loading for leading consolidators in Australia
- Private Fare III (PF III) Loading for Large Travel Consolidators
- ATPCO Loading for a Leading Global Distribution System (GDS) Provider