Hotels, Cars, Tour Operators, Cruises, Travel Agencies
Business Processing Outsourcing takes on many faces as it spans the land and water-based travel providers - Hotels, Car Rental, Cruises, and Travel Agencies.
Customer-facing Sales & Servicing made up of voice-based processes - both inbound and outbound
Utilizing TDT's partner state-of-the-art infrastructure at its India-based contact centers helps to deliver quality services to land-based providers. Services offered include:
- Inbound Contact Center- bookings & reservations, cancellations, frequency program management, customer service, help desk and inquiry services.
- Outbound Contact Center- Information disbursement, sales and research
Transaction and Business Processing Services
Our services include
- Customer care services such as booking and rebooking Services
- Frequency programs data management
- Rate loading and maintenance
- Client contact loading and coding
- Online support
- Market research and competitive shopping
Contact TDT for more information regarding your specific BPO need.