Enterprise Management Solutions
TDT offers a state-of-the-art solution that integrates enterprise-wide business processes for a GDS' National Distribution Companies (NDC) and Sales & Marketing Offices. The solution is modular and it covers all functions viz. sales, customer services (including help desk, technical support and training), planning, procurement and inventory management. The suite of offerings also extends to providing productivity analysis module and profitability analysis framework, with a focus to achieve accurate market forecasting and reports for quick and informed decision making.
The solution is based on highly scalable client-server architecture, keeping in mind the growing and dynamic business needs. The solution is built on contemporary Microsoft® technologies, with front-end built on Visual Studio and back-end built on Microsoft® SQL database, thereby ensuring high data security and instant data access.
Solution Modules
The different modules of the solution are as follows:
- Subscriber Sales and Provisioning
- Subscriber Services
- Subscriber Helpdesk
- Subscriber Technical Support
- Subscriber Training
- Subscriber Productivity Analysis
- Subscriber Profitability Analysis
- Procurement and Inventory Management
Features
- Modular
- The Solution is modular in design, which enables the client rapid deployment starting with one module and building up as per the requirement.
- Security
- The robust system architecture ensures high data security and enables the system administrator to define role-based access levels.
- Web-enabled
- A web interface enables remote access for provisioning transactions and system-wide reporting over the Internet through secured access to users.
- Flexible
- Easy customization as per client's workflow and business rules.
- Powerful Search Engine
- The system is complemented with a powerful search and information retrieval capability. The output of the search results can also be generated in the form of reports.