Business Process Outsourcing (BPO)
BPO takes on many faces and can be broadly categorized as:
Customer-facing Sales & Servicing made up of voice-based processes - both inbound and outbound
Utilizing TDT's partner state-of-the-art infrastructure at its India-based contact centers helps to deliver quality services to international travel organizations. Services offered include:
- Inbound Contact Center- Bookings & reservations, cancellations, frequent flyer program management, customer service, tele-check-in, tele-sales, help desk and enquiry services.
- Outbound Contact Center- Information disbursement, sales and research
Back Office Transaction Processing services (Non voice processes)
Based on an outsourced/off-shore model, our services include - Queues Processing, Teletypes & Rejects, Dupes Handling, Rebooking Services, Frequent Flyer Programs, Rules Coding, Fares Loading and Online Support.
More information regarding TDT's BPO services may be found here.