Technology Application Development
Enterprises have significant investments in IT assets to execute their business and derive appropriate returns. TDT helps them to meet the challenges of ongoing product/application support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response with guaranteed service levels.
These IT investments are made over a period of time and spread across the technology spectrum:
Sample Systems Served
- Legacy platforms
- Client-server systems
- Contemporary/open multi-tier browser based systems
Key Services Provided
- TDT provides customer service, i.e. desk queries
- Correcting application errors
- Enhancing application functionality
- Integrating applications for improved efficiencies
- Preventative maintenance for both legacy Mainframe, Client-Server and Open Source technology application systems
Key Service Processes
- Service handling of functional applications in a structured, predefined manner
- Regular reporting ensures that you are aware of progress status
- Ongoing measurement evaluates the value added to your application by each customization or enhancement.
- Production support includes access to the functionality that your changing business requires
- Mutually accepted and frequently monitored service-level agreements are defined
- Each process is standardized but each customer received customized service for the unique needs of that business, ensuring 24x7x365 attention to individualized mission critical solutions